1. Platform Role Disclaimer
I'm Gigger operates as a technology intermediary and facilitator.
We do not sell products, provide services, employ gig workers, or own inventory.
All transactions are:
- Between buyers and sellers, or
- Between service seekers and service providers, or
- Between gig creators and gig performers
Accordingly, refunds are governed by this policy + the seller/service provider's terms, subject to applicable laws.
2. Scope of This Policy
This policy applies to:
- Paid platform fees
- Subscription / kit purchases
- Ad listing fees
- Verification fees
- Commission charges (where applicable)
It does NOT automatically apply to:
- Product price disputes
- Service quality disputes
- Delivery delays
- Business-to-business negotiations
Those are handled via grievance redressal & dispute facilitation, not guaranteed refunds.
3. Refund Eligibility – Platform Fees
✅ Refunds MAY be issued if:
- Amount was debited but service not activated
- Duplicate payment made
- Technical error from I'm Gigger's system
- Ad not published due to platform fault
- Verification failed due to internal processing error
❌ Refunds will NOT be issued if:
- User changes mind after activation
- Ad received views/leads
- Subscription period has started
- Kit content has been accessed/downloaded
- Verification rejected due to user's incorrect documents
- User violated platform policies
4. Category-Wise Refund Rules
a) Starter / Business Kits
- No refund once digital access is granted
- Refund only if payment succeeded but access not provided within 72 hours
b) Ad Posting Fees
- No refund once ad goes live
- Refund only if ad was rejected due to platform error
c) Subscription Plans
- Non-refundable once activated
- No partial refunds for unused days
d) Verification Fees
- Non-refundable if verification attempt is made
- Refund only if verification process never initiated
e) Commissions
- Earned commissions are non-refundable
- Disputes handled via grievance mechanism
5. Buyer–Seller / Service Disputes
I'm Gigger:
- Does not guarantee delivery, quality, pricing, or performance
- Acts only as a neutral facilitator
Refunds for products/services:
- Are at the sole discretion of the seller/service provider
- Must follow applicable consumer laws
I'm Gigger may assist with:
- Communication
- Evidence sharing
- Account-level actions (warnings, suspensions)
6. Cancellation Policy
Users may cancel:
- Ads before approval
- Subscriptions before activation
- Verification before initiation
Once activated or published → no cancellation
7. Refund Processing Timeline
- Approved refunds processed within 7–10 business days
- Refunded to original payment method
- Bank/payment gateway delays are beyond platform control
8. How to Request a Refund
Users must submit:
- Registered email / mobile number
- Transaction ID
- Reason for request
- Supporting screenshots/documents
Requests without proper details may be rejected.
9. Abuse & Fraud Protection
I'm Gigger reserves the right to:
- Reject repetitive or abusive refund requests
- Suspend accounts involved in misuse
- Withhold refunds in case of fraud or policy violation
10. Legal Compliance
This policy is aligned with:
- Information Technology Act, 2000
- IT Intermediary Rules, 2021
- Consumer Protection Act, 2019 (best-practice alignment)
11. Policy Updates
I'm Gigger may modify this policy at any time.
Updated versions will be published on the website/app.